We hope you enjoyed using your TalknSave phone, SIM card or modem. In order to help us properly complete your return process, please follow the instructions below. Return of equipment to a different location than directed will result in additional fees. Don't see a relevant choice among the options below? Contact our office for specific directions.
Please return your equipment promptly to avoid late fees.
All long term rentals must be returned in Israel before your departure.
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Free drop-off locations:
Return your equipment to our Jerusalem flagship office - we're open nightly until 11 PM. There is also a free return location in Ramat Beit Shemesh at the RBS Gelt Center in the Merkaz Mischari. See our contact us page for location information.
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By mail - Ben Gurion Airport post office:
You can return your TalknSave equipment at the post office in Ben Gurion Airport in Terminal 3. There is a post office in the shopping area after check-in but before security. Ask the postal clerk for a TalknSave envelope, seal your items inside, hand the envelope to the clerk, and take your receipt. Simple! A $5 fee will be added to your bill. The airport post office is currently open Sunday through Thursday, 7 AM to midnight, and Fridays 1 AM to 1 PM. If you will be in the airport outside of those times, please contact us for alternatives.
If you will flying through Terminal 1, please contact us for alternatives.
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By mail - all post offices in Israel:
Mail your equipment back to TalknSave, PO Box 34385, Jerusalem, Israel 91343. We recommend you send your package by registered mail ("doar rishum") for security and tracking information. Registered mail costs about 10 NIS, which you can pay at the post office. No charge will be added to your bill.
Please do not mail your phone to Israel from outside the country. If you did not return your phone in Israel before departure, please contact us for further directions.
Please return your TalknSave equipment back to the location you received it from.
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Israel:
You can return your TalknSave equipment at the post office in Ben Gurion Airport. There is a post office in the shopping area after check-in but before security. Ask the postal clerk for a TalknSave envelope, seal your items inside, hand the envelope to the clerk, and take your receipt. Simple! A $5 fee will be added to your bill. The airport post office is currently open Sunday through Thursday, 7 AM to midnight, and Fridays 1 AM to 1 PM. If you will be in the airport outside of those times, please contact us for alternatives. You can also drop off your equipment at no charge to our Jerusalem flagship office - we're open nightly until 11 PM. There is also a free return location in Ramat Beit Shemesh at the RBS Gelt Center in the Merkaz Mischari. See our contact us page for location information.
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USA:
If you received your equipment by mail or picked it up at our 5 Towns office, you can either use the prepaid UPS envelope enclosed with your package ($9.50 fee), or drop off the equipment at our 5 Towns office (free!).
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Local agents:
If you picked up your phone from one of our local representatives in the USA or Europe, please return it to that location upon your return. See our contact us page for location information.
Please contact your group leader for information about your specific group.
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Free group pick up:
If your group has arranged free pickup, a TalknSave representative will meet your group to collect your equipment, or a coordinator will collect all the equipment for return.
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Individual group members:
If group pickup is not applicable to you, please see the Tourists tab for return directions.
