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Have some questions about TalknSave's services, plans and policies? We can help. Click on the side menu to browse our FAQ menu. Do you have a question not addressed here? Contact Us and we'll get back to you with a prompt, precise answer.
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- What is TalknSave?
TalknSave is the leader in cell phone rentals for Israel. No matter how long your stay in Israel, TalknSave has a plan for you!
TalknSave works with two different Israel providers: Cellcom, Israel's largest cellular provider, and Pelephone, Israel's oldest provider. TalknSave brings you their great service and country-wide coverage combined with English-speaking customer service, great rates and flexible options.
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- What services does TalknSave offer in Israel?
Phone Rentals – Rent a phone to use for your stay in Israel. We have daily, monthly, yearly rentals and even extended plans for olim. We specialize in great deals for students.
SIM Rentals – If you already own a compatible phone, you can just rent a SIM card from TalknSave for short or long term use. See our compatibility FAQ for more information. Phone for Life / SIM Sales – If you travel to Israel more than once a year, our Phone for Life program is the best way to have a permanent number in Israel. Invaluable for business travelers and immeasurably convenient for families; stop renting phones and save the most.
KeepnTouch – Started by TalknSave in 2002, KeepnTouch is a straightforward idea: Your cell phone in Israel has a local US number attached to it. Family & friends "back home" dial a local number and reach you in Israel. Now, we've expanded the plan to include more minute packages, more countries with local numbers (currently the USA, Canada, UK, Belgium and France, with more options on the way!), and of course, great call quality and service. Service is available for all TalknSave rentals, Phone for Lifers … and you can even attach a KeepnTouch number to a non-TalknSave number in Israel too!
SurfnSave – Rent a cellular modem for your laptop, giving you internet access anywhere in Israel. Avoid high hotel wifi fees, skip the internet cafés and unplug! Economical choices and great service – sounds like TalknSave! More details below and here.
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- Where is TalknSave located?
TalknSave has offices in Jerusalem, New York, Florida, New Jersey, Illinois, California and London; all committed to giving you the best service possible. Additional locations are in the works!
Our flagship service office in Jerusalem, Israel has a large staff of native English-speaking customer service representatives to assure that when you need us, we're there for you! (We also visit our TalknSave partner schools in Israel throughout the school year.)
Contact us via email, phone, fax, (even regular mail) or drop by our Jerusalem office anytime! For full information and directions, please see our contact us section.
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- Where can I use my TalknSave Israel phone and / or SIM card?
With our providers' fantastic nationwide services, you have excellent reception throughout the entire country of Israel. TalknSave phones are set by default not to roam outside of Israel. Roaming rates are VERY expensive. If you would like to enable roaming for your phone, contact us, but we do not recommend the service. However, we DO recommend our TalknSave World global cell phone rentals if you're traveling outside of Israel.
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- What do I do if my phone is lost or stolen?
If you have a Cellcom number: Immediately call Cellcom to have the line disconnected, preventing any outgoing calls from being made. Ask the Cellcom representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Cellcom can be reached at 052-999-0123 (or from outside of Israel, dial +972-52-999-0123). You can also call Cellcom for free from any TalknSave or Cellcom phone by dialing *123.
Your line will still be able to receive incoming calls for five days after disconnection. This gives you some time to try and track down the missing phone.
If you have a Pelephone number: Immediately call Pelephone to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephne representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
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