Returns

We hope you enjoyed using your TalknSave phone, SIM card or modem. In order to help us properly complete your return process, please follow the instructions below. Return of equipment to a different location than directed will result in additional fees. Don't see a relevant choice among the options below? Contact our office for specific directions. Please return your equipment promptly to avoid late fees.

Return Options

All long term rentals must be returned in Israel before your departure.

SIM cards do not need to be returned but you must let us know that you wish to end your service. Email us at info@talknsave.net to tell us!

  • Free drop-off locations:
    Jerusalem - free: Drop off your equipment (Sim cards do not need to be returned) at our Givat Shaul office, accepting returns until 11 PM nightly (except Friday and Saturday nights). See our Contact Us page for hours and directions.

    Bet Shemesh - free: The RBS Gelt Center in the main shopping center of Ramat Bet Shemesh Alef accepts TalknSave returns. Please see our Contact Us page for hours and directions.
  • By mail - Ben Gurion Airport post office:
    You can return your TalknSave equipment (Sim cards do not need to be returned) at the post office in Ben Gurion Airport in Terminal 3. There is a post office in the shopping area after check-in but before security. Ask the postal clerk for a TalknSave envelope, seal your items inside, hand the envelope to the clerk, and take your receipt. Simple! A $5 fee will be added to your bill. The airport post office is currently open Sunday through Thursday, 7 AM to midnight, and Fridays 1 AM to 1 PM. If you will be in the airport outside of those times, please contact us for alternatives. If you will flying through Terminal 1, please contact us for alternatives.
  • By mail - all post offices in Israel:
    Mail your equipment (Sim cards do not need to be returned) back to TalknSave, PO Box 34385, Jerusalem, Israel 91343. We recommend you send your package by registered mail ("doar rishum") for security and tracking information. Registered mail costs about 10 NIS, which you can pay at the post office. No charge will be added to your bill.


Please do not mail your phone to Israel from outside the country. If you did not return your phone in Israel before departure, please contact us for further directions.
Please return your TalknSave equipment in the same country where it was delivered!

Smart phone rentals (iPhone, android) cannot be returned in the mail. Please note that if you do decide to mail back a Smartphone, it must be sent via registered mail with insurance in case something happens.
  • Israel:
    Easy Ben Gurion return option:
    Return your TalknSave equipment (Sim cards do not need to be returned) at the post office in Ben Gurion Airport! There is a post office in the shopping area after check-in, but before security. Ask the postal clerk for a TalknSave envelope, seal your items inside, hand the envelope to the clerk, and take your receipt - simple! A $5 fee will be added to your bill. The airport post office is currently open Sunday through Thursday, 7 AM to midnight, and Fridays 1 AM to 1 PM. If you will be in the airport outside of those times, please contact us for alternatives.

    TalknSave office return option:
    You can also drop off your equipment(Sim cards do not need to be returned) at no charge to our Jerusalem flagship office or any other TalknSave Israel location (see our locations page for a current list).

    You can also mail the equipment in your own mailer (we recommend you get a tracking number) to:
    TalknSave
    PO Box 34385
    Jerusalem 91343
    ISRAEL

    Please do not send packages to our office from outside of Israel, as they will get stuck in Israeli Customs. Contact us for further directions.
  • USA: If you received your equipment by mail or picked it up at our 5 Towns office, you can either use the prepaid UPS envelope enclosed with your package ($9.50 fee), or drop off the equipment (Sim cards do not need to be returned) at our 5 Towns office (NEW: 24 hour dropbox on location! Free!).

    You can also mail the equipment in your own mailer (we recommend you get a tracking number) to:
    TalknSave
    207 Rockaway Tpke
    Lawrence, NY 11559
    USA

    Please do not send packages to our office from outside the USA, as they will get stuck in US Customs.
  • Local agents: If you picked up your phone from one of our local representatives in the USA or Europe, please return it to that location upon your return. See our locations page for full information.
Please contact your group leader for information about your specific group.
  • Free group pick up: If your group has arranged free pickup, a TalknSave representative will meet your group to collect your equipment, or a coordinator will collect all the equipment for return.
  • Individual group members: If group pickup is not applicable to you, please see the Tourists tab for return directions.