General Questions
TalknSave is the leader in cell phone rentals for Israel. No matter how long your stay in Israel, TalknSave has a plan for you!
TalknSave works with Pelephone, Israel's oldest provider with the largest 4G network. TalknSave brings you their great service and country-wide coverage combined with English-speaking customer service, great rates and flexible options.
TalknSave works with Pelephone, Israel's oldest provider with the largest 4G network. TalknSave brings you their great service and country-wide coverage combined with English-speaking customer service, great rates and flexible options.
SIM Rentals
If you already own a compatible phone, you can just rent a SIM card from TalknSave for short or long term use. See our compatibility FAQ for more information.
Phone Rentals
Rent a phone to use for your stay in Israel. We have daily, monthly, yearly rentals and even extended plans for olim. We specialize in great deals for students.
SIM for Life
If you travel to Israel more than once a year, our SIM for Life program is the best way to have a permanent number in Israel. Invaluable for business travelers and immeasurably convenient for families; stop renting phones and save the most.
Stay Local Number
Started by TalknSave in 2002, Stay Local Number is a straightforward idea: Your cell phone in Israel has a local US number attached to it. Family & friends "back home" dial a local number and reach you in Israel. Now, we've expanded the plan to include more minute packages, more countries with local numbers (currently the USA, Canada, UK, Belgium and France, with more options on the way!), and of course, great call quality and service. Service is available for all TalknSave rentals!
SurfnSave
Rent a cellular modem for your laptop, giving you internet access anywhere in Israel. Avoid high hotel wifi fees, skip the internet cafés and unplug! Economical choices and great service – sounds like TalknSave! More details here.
Mobile Hotspot
Connect to the internet anywhere! Use our Mobile Hotspot to connect up to 5 devices simultaneously! More information here.
If you already own a compatible phone, you can just rent a SIM card from TalknSave for short or long term use. See our compatibility FAQ for more information.
Phone Rentals
Rent a phone to use for your stay in Israel. We have daily, monthly, yearly rentals and even extended plans for olim. We specialize in great deals for students.
SIM for Life
If you travel to Israel more than once a year, our SIM for Life program is the best way to have a permanent number in Israel. Invaluable for business travelers and immeasurably convenient for families; stop renting phones and save the most.
Stay Local Number
Started by TalknSave in 2002, Stay Local Number is a straightforward idea: Your cell phone in Israel has a local US number attached to it. Family & friends "back home" dial a local number and reach you in Israel. Now, we've expanded the plan to include more minute packages, more countries with local numbers (currently the USA, Canada, UK, Belgium and France, with more options on the way!), and of course, great call quality and service. Service is available for all TalknSave rentals!
SurfnSave
Rent a cellular modem for your laptop, giving you internet access anywhere in Israel. Avoid high hotel wifi fees, skip the internet cafés and unplug! Economical choices and great service – sounds like TalknSave! More details here.
Mobile Hotspot
Connect to the internet anywhere! Use our Mobile Hotspot to connect up to 5 devices simultaneously! More information here.
TalknSave has offices in Jerusalem, New York, Florida, New Jersey, Illinois, Texas, Australia, Ohio, Toronto, Montreal, and London; all committed to giving you the best service possible. Additional locations are in the works!
Our flagship service office in Jerusalem, Israel has a large staff of native English-speaking customer service representatives to assure that when you need us, we're there for you! (We also visit our TalknSave partner schools in Israel throughout the school year.)
Contact us via email, phone, fax, (even regular mail) or drop by our Jerusalem office anytime! For full information and directions, please see our contact us section.
Our flagship service office in Jerusalem, Israel has a large staff of native English-speaking customer service representatives to assure that when you need us, we're there for you! (We also visit our TalknSave partner schools in Israel throughout the school year.)
Contact us via email, phone, fax, (even regular mail) or drop by our Jerusalem office anytime! For full information and directions, please see our contact us section.
With our providers' fantastic nationwide services, you have excellent reception throughout the entire country of Israel. We DO recommend TelAway USA SIM card if you're traveling to America.
See our User Guide at talknsave.net/help for important dialing directions, setup information and more!
Immediately call Pelephone to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephone representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
Immediately call Pelephone to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephone representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
Immediately call Pelephone to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephone representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
Student Rental Questions
At the end of your rental, you will need to return your phone in Israel before your departure (see our equipment return pages for the most updated information).
SIM cards do not need to be returned, but you must update the end date you can do so here or email us info@talknsave.net
SIM cards do not need to be returned, but you must update the end date you can do so here or email us info@talknsave.net
Immediately call Pelephone to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephone representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
With TalknSave, you can rent a phone or a SIM card. (What is a SIM card?) See our FAQ on phone compatibility for more information on using our SIM in your phone from home.
TalknSave's rental phones are all old 3G models with advanced features and ease of use.
We also offer "kosher" phones. Several communities in Israel (and several schools) are strict about only using these cell phones. Kosher phones have no text messaging ability (incoming or outgoing), no internet or media capabilities and are part of a special number block. All of TalknSave's kosher phones are certified by the Vaad Hatikshoret. If you're interested in a kosher phone and don't see the option on your sign up form, just ask – we'd be happy to honor your request whenever possible
TalknSave's rental phones are all old 3G models with advanced features and ease of use.
We also offer "kosher" phones. Several communities in Israel (and several schools) are strict about only using these cell phones. Kosher phones have no text messaging ability (incoming or outgoing), no internet or media capabilities and are part of a special number block. All of TalknSave's kosher phones are certified by the Vaad Hatikshoret. If you're interested in a kosher phone and don't see the option on your sign up form, just ask – we'd be happy to honor your request whenever possible
With our ''Stay Local'' number, you can have a local US* number that rings on your phone in Israel. Parents love this feature – there are no codes to remember, no PINs, no need to top off minutes. We're sure you're going to love it too!
*Not from the USA? No problem – we have lots of other country choices too.
*Not from the USA? No problem – we have lots of other country choices too.
We have delivery options in the USA, Europe and Israel (and we're working on other countries as well). Most schools have free delivery options at their orientation at the beginning of the school year. No matter where you choose delivery, you can usually get your phone number in advance of your rental start date. At the end of your rental, you will return your phone in Israel before your departure (see our equipment return pages for the most updated information).
If you have a SIM card please update your end date.
If you have a SIM card please update your end date.
Insurance on your rental phone covers all repairs as long as the phone is reparable. If the phone is damaged beyond repair, lost or stolen, then the insurance coverage provides for replacement of the handset by payment of a deductible (the deductible is generally about 25%-50% of the full replacement value of the phone). We strongly recommend insurance coverage for all of our customers. Insurance cannot be added in the middle of the rental period.
SIM cards do not require insurance coverage. Replacement of a lost SIM card is $10.00.
SIM cards do not require insurance coverage. Replacement of a lost SIM card is $10.00.
We have delivery options in the USA, Europe and Israel (and we're working on other countries as well), including several convenient local agents in various parts of North America. No matter where you choose delivery, you can usually get your phone number in advance of your rental start date. At the end of your rental, you will return your phone in the same country you received it. SIM cards will end on their end date. See our equipment return pages for the most updated information.
We know your time is precious while you're visiting Israel, so if you have a problem, we'll do our best to get you a working phone as soon as possible. We have our full-service office in Jerusalem where you can walk in and walk out with a working phone in minutes. We also have courier options available around the country. Give us a call!
If you bring a smartphone like an iPhone, or Android (etc), we can give you full internet and email on your device when you rent a SIM card.
We are also offer SurfnSave or Mobile Hotspots, our USB broadband modem , for use with your laptop, or Mobile Hotspot which creates personal Wi-Fi network available for both long-term and short-term rentals.
We are also offer SurfnSave or Mobile Hotspots, our USB broadband modem , for use with your laptop, or Mobile Hotspot which creates personal Wi-Fi network available for both long-term and short-term rentals.
We're happy to accommodate tour groups, large family trips, missions, etc. Don't hesitate to contact our Groups Department for a custom solution just for your needs! Email groups@talknsave.net now.
Immediately call Pelephone to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephne representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
At the end of your rental, you will return your rental equipment in the same country you received it. If you received a SIM card the rental will end on the end date that you have chosen. See our equipment return pages for the most updated information.
Smart Phone Insurance
Replacement devices may be reconditioned ones of like type and quality. If a reconditioned device is not available, the replacement will be a new device of like type and quality.
Replacement devices come with a 6-month warranty. If a replacement device is not available you will receive a loaner phone until the device arrives.
Replacement devices come with a 6-month warranty. If a replacement device is not available you will receive a loaner phone until the device arrives.
A non-refundable deductible of between $49 -$400 will be applied depending on your device, to each approved loss and theft claim.
Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.
A non-refundable deductible of between $49 -$99 will be applied depending on your device for all screen replacement claims
Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.
A non-refundable deductible of between $49 -$99 will be applied depending on your device for all screen replacement claims
Tourist Rental FAQs
We have delivery options in the USA, Canada,Europe, Australia, South Africa, and Israel (and we're working on other countries as well), including several convenient local agents. No matter where you choose delivery, you can usually get your phone number in advance of your rental start date. At the end of your rental, you can save your SIM card for next time! No need to return it
If you did rent a phone please see our equipment return pages for the most updated information.
If you did rent a phone please see our equipment return pages for the most updated information.
We know your time is precious while you're visiting Israel, so if you have a problem, we'll do our best to get your SIM up and running as soon as possible.
Most issues can be fixed over the phone or even via email!
We have our full-service office in Jerusalem where you can walk in and walk out in minutes. We also have courier options available around the country. Give us a call!
Phone:02-6550333
Email:info@talknsave.net
Most issues can be fixed over the phone or even via email!
We have our full-service office in Jerusalem where you can walk in and walk out in minutes. We also have courier options available around the country. Give us a call!
Phone:02-6550333
Email:info@talknsave.net
If you bring a smartphone like an iPhone, or Android , we can give you full internet and email on your device when you rent a SIM card!
We are also offer SurfnSave for use with your laptop, or Mobile Hotspot which creates personal Wi-Fi network available for both long-term and short-term rentals!
Immediately call Pelephone or us to have the line disconnected, preventing any outgoing calls from being made. Ask the Pelephone representative to have the line temporarily disconnected. You are responsible for any calls made from the phone until it is disconnected, so this step is crucial. Pelephone can be reached at 03-572-7766 (or from outside of Israel, dial +972-3-572-7766).
When you are ready to replace your equipment, be in touch with TalknSave to arrange for a new phone or SIM card. Please note that once you have filed an insurance claim on your equipment, it cannot be undone – even if you find the missing equipment.
At the end of your rental, you will return your rental equipment in the same country you received it. If you received a SIM card the rental will end on the end date that you have chosen. See our equipment return pages for the most updated information.
Student Billing Questions
We have delivery options in the USA, Canada,Europe, Australia, South Africa, and Israel (and we're working on other countries as well), including several convenient local agents. No matter where you choose delivery, you can usually get your phone number in advance of your rental start date. At the end of your rental, you can save your SIM card for next time! No need to return it
If you did rent a phone please see our equipment return pages for the most updated information.
If you did rent a phone please see our equipment return pages for the most updated information.
All students have a fully refundable security deposit, regardless of which type of equipment is being rented. That deposit is charged when your rental is created and returned only after your equipment has been returned (when applicable) and your last bill has been processed. The return comes through as a credit on your credit card. You will see it on your itemized statement.
You are still reciving bills from TalknSave because a billing cycle was still pending, or because the account is still open.
Your itemized bill notes which days of the billing cycle are on your statement, so you can be confident 'when' you are being charged for.
Open account / unreturned equipment
If your rental equipment (in case of a phone rental) was not received back in our offices, your account will not be closed. Did you get a confirmation email of receipt? If not, please be in touch info@talknsave.net
Your itemized bill notes which days of the billing cycle are on your statement, so you can be confident 'when' you are being charged for.
Open account / unreturned equipment
If your rental equipment (in case of a phone rental) was not received back in our offices, your account will not be closed. Did you get a confirmation email of receipt? If not, please be in touch info@talknsave.net
Simple. Log on to My TalknSave and make the change there. Or, if you'd prefer to speak to a person, just contact us at info@talknsave.net
VAT is the Israeli Value Added Tax. It's currently 17% (the Israeli government has raised and lowered it a couple of times in the last few years). It is a tax applied to all non-essential goods and services in Israel, including cellular service.
While Israeli law does allow for tourists to receive a VAT refund on specific exportable goods and some services, there is no such provision for cellular service. We wish there was!
While Israeli law does allow for tourists to receive a VAT refund on specific exportable goods and some services, there is no such provision for cellular service. We wish there was!
''Stay Local'' Numbers
''Stay Local'' number is a number with a local area code for the country of your choice - directly on your Israeli cellular number. Local numbers are currently available for US (area codes in all cities available!), the UK, Canada, France, Australia and more! Let friends and family call your Israeli cell phone like a local call! You are charged for the minutes of the call(s).
Additionally, you can call forward your home number to your ''Stay Local'' number and you can receive all your phone calls as if you were back home!
Additionally, you can call forward your home number to your ''Stay Local'' number and you can receive all your phone calls as if you were back home!
All students have a fully refundable security deposit, regardless of which type of equipment is being rented. That deposit is charged when your rental is created and returned only after your equipment has been returned (when applicable) and your last bill has been processed. The return comes through as a credit on your credit card. You will see it on your itemized statement.
Yes, but as our plans are all unlimited there is no need to!
You can log on to My TalknSave and check your usage. Fully itemized bills are published immediately at the end of the calendar month.
You can log on to My TalknSave and check your usage. Fully itemized bills are published immediately at the end of the calendar month.
At this time, the technology isn't quite there, so you cannot receive text messages that are sent to your ''Stay Local'' number.
When you're in Israel, friends and family in Israel or abroad can send texts to your Israeli number of course.
When you're in Israel, friends and family in Israel or abroad can send texts to your Israeli number of course.
Tourist Billing Questions
TalknSave is now offering Single Invoice Billing for short-term rentals! When your rental is created (i.e. when we ship your equipment and email you your Israel number), your credit card will be precharged (if any, usually just on data-only products) and rental, package and shipping fees.
After your rental is concluded*, you will receive a detailed invoice with a record of your initial payment, your usage and any additional fees incurred (such as pay-per-minute calls, extra minutes, and so on), and then you will receive your deposit back if applicable.
*Single-invoice billing is only available for short-term tourist rentals. For long term (monthly) accounts, please see the Student Billing Questions section.
After your rental is concluded*, you will receive a detailed invoice with a record of your initial payment, your usage and any additional fees incurred (such as pay-per-minute calls, extra minutes, and so on), and then you will receive your deposit back if applicable.
*Single-invoice billing is only available for short-term tourist rentals. For long term (monthly) accounts, please see the Student Billing Questions section.
After you've returned your equipment, you will receive your final invoice about two weeks after the billing month closes.
If you have a virtual number, youmay />may also receive a separate bill for KeepnTouch. That billing cycle goes by the calendar month and the bills are published more quickly. For example, the July bill covers July 1st through the 31st and should arrive during the first week of August.
If you have a virtual number, youmay />may also receive a separate bill for KeepnTouch. That billing cycle goes by the calendar month and the bills are published more quickly. For example, the July bill covers July 1st through the 31st and should arrive during the first week of August.
Open account / unreturned equipment
If your rental equipment (in case of a phone rental) was not received back in our offices, your account will not be closed. Did you get a confirmation email of receipt? If not, please be in touch info@talknsave.net
If your rental equipment (in case of a phone rental) was not received back in our offices, your account will not be closed. Did you get a confirmation email of receipt? If not, please be in touch info@talknsave.net
Simple. Log on to My TalknSave and make the change there. Or, if you'd prefer to speak to a person, just contact us at info@talknsave.net
VAT is the Israeli Value Added Tax. It's currently 17% (the Israeli government has raised and lowered it a couple of times in the last few years). It is a tax applied to all non-essential goods and services in Israel, including cellular service.
While Israeli law does allow for tourists to receive a VAT refund on specific exportable goods and some services, there is no such provision for cellular service. We wish there was!
While Israeli law does allow for tourists to receive a VAT refund on specific exportable goods and some services, there is no such provision for cellular service. We wish there was!
Netsticks and Hotspots
Windows operating systems:
We can support Windows XP, Windows Vista, Windows 7 and Windows 8(may need a driver). Our USB stick modems (netsticks) have full plug-and-play functionality.
Unfortunately, Linux systems are not supported at this time.
Macintosh machines:
We can support all OS over 10.4, with the exception of 10.10 (Yosemite). If you are running Yosemite please order a Mobile Hotspot instead.
All modems are truly plug-and-play, preprogrammed to dial up and connect to the internet. If your model requires any documentation or drivers, it will be included on a disc or USB disc-on-key.
We can support Windows XP, Windows Vista, Windows 7 and Windows 8(may need a driver). Our USB stick modems (netsticks) have full plug-and-play functionality.
Unfortunately, Linux systems are not supported at this time.
Macintosh machines:
We can support all OS over 10.4, with the exception of 10.10 (Yosemite). If you are running Yosemite please order a Mobile Hotspot instead.
All modems are truly plug-and-play, preprogrammed to dial up and connect to the internet. If your model requires any documentation or drivers, it will be included on a disc or USB disc-on-key.
Phone Compatibility
Bringing your cell phone from home to Israel is easy - but to use our service, there are some technical requirements.
*Your phone must use SIM cards
*Your phone must be unlocked (i.e. not programmed to only work with your original carrier's network) - see note below
*Your phone must be a 3G (UMTS/HSDPA) phone, operating on a minimum dualband frequency of 2100/850.
Confused? Try this: Go to your phone manual or an online site (we recommend GSM Arena), and look up your phone model. What you want to see is:
*Your phone must use SIM cards
*Your phone must be unlocked (i.e. not programmed to only work with your original carrier's network) - see note below
*Your phone must be a 3G (UMTS/HSDPA) phone, operating on a minimum dualband frequency of 2100/850.
Confused? Try this: Go to your phone manual or an online site (we recommend GSM Arena), and look up your phone model. What you want to see is:
The best way to check if your phone is unlocked is to contact your provider and make sure that it is unlocked for foreign providers.
Need more information? Read more here!
Need more information? Read more here!
A significant percentage of Verizon Android phones running Jelly Bean have a known issue that prevents adding APN settings. Effectively, this would keep data from working in Israel. This will not be an issue on rooted phones.
You can check this on your own: In your phone menu go to Settings -> More Settings -> Mobile Networks -> Access Point Names. If you have the ability to add a new one (press your options menu button to check) then you're fine. If that option is not there, you may have a compatibility issue.
You can check this on your own: In your phone menu go to Settings -> More Settings -> Mobile Networks -> Access Point Names. If you have the ability to add a new one (press your options menu button to check) then you're fine. If that option is not there, you may have a compatibility issue.
Once in Israel, please disable roaming and any TDMA/CDMA service before using our SIM card. You may not use our service for 'tethering' to a laptop, etc.; such usage will incur additional fees.
If you have any confusion about compatibility, please check your phone's manual, or call your phone retailer.
NOTE: We cannot guarantee compatibility of outside phones. Cancellation of an smartphone SIM card rental due to locking or inadequate compatibility may be subject to a $15 fee.
If you have any confusion about compatibility, please check your phone's manual, or call your phone retailer.
NOTE: We cannot guarantee compatibility of outside phones. Cancellation of an smartphone SIM card rental due to locking or inadequate compatibility may be subject to a $15 fee.
Users who want to use a TalknSave KOSHER SIM card in their own phones need to make sure their phones are:
Just ask the store where you purchased the phone. If you have any questions, give us a call.
- KOSHER certified phones from Israel
- 3G 850 / 2100 (just like regular phones)
- Configured to work on the Pelephone network
Just ask the store where you purchased the phone. If you have any questions, give us a call.
Phones that are owned by our customers and not by TalknSave are not insured or warrantied by us. If damaged, they will need to be fixed at your own expense, and if lost*, they will need to be replaced at your own expense.
*If your phone is lost or stolen with a TalknSave SIM card in it, it is still vital that you take steps to have the line disconnected to prevent unwanted calls. See "What do I do if my phone is lost or stolen?" under the 'General Questions' FAQ.
*If your phone is lost or stolen with a TalknSave SIM card in it, it is still vital that you take steps to have the line disconnected to prevent unwanted calls. See "What do I do if my phone is lost or stolen?" under the 'General Questions' FAQ.
TalknSave offers Smartphone rentals for tourists coming to Israel! Want to know more? Order here!
Please see our online user guide for setting up your smartphone here.
Countries in Anywhere™ Minutes
You can see that information here
Calls to mobile phones in 'landline only' countries
and
Calls to countries not mentioned on this site
These calls will be charged at a per-minute rate, depending on the location. Feel free to contact TalknSave to ask about specific destinations.
These calls will be charged at a per-minute rate, depending on the location. Feel free to contact TalknSave to ask about specific destinations.
